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Shipping and Returns

We ship orders via UPS and USPS. If you need your order sooner than UPS Ground please contact us for those shipping rates. When marked, some items are only available for in-store pick-up. Some orders may get changed to a different shipping method due to size. For example; multiple large spools of Danish Cord cannot be sent via USPS in one box so it will be changed to UPS to go in one package. 

Please note that shipping rates are subject to change. Due to newly implemented surcharges by UPS and USPS, some rates may be higher than calculated. We will contact you if the new rate is higher than the authorized amount.

ALL International Orders are subject to shipping price changes, you will be contacted regarding shipping. 

When selecting a shipping method, please keep in mind that USPS Ground Advantage is a cheaper option but it is typically slower than USPS Priority Mail.

We guarantee all of our products. If you wish to return an item please contact us and we will arrange for its return.

Please allow up to 48 hours for your order to be processed. Estimated shipping times are from the day they are processed, not placed. Orders placed on Friday after 3 p.m. (PST) will be processed the following Monday. And all orders placed on Saturday or Sunday will be processed starting the following Monday. 

Please mark sure to add our email, [email protected], to your address book as sometimes with google accounts our emails are not delivered due to an authentication error. Thank you!